Do you know how much a bad service experience could cost your business? NCR Aloha Customer Voice gives you insight into what your guests think about your restaurant. Achieve higher revenues, productivity, and guest satisfaction.
Features
- Customers can complete a short, simple survey that rates their experience in your restaurant
- Track the exact dollar amount associated with your business – both at-risk and newly-acquired
- Integrates with NCR Aloha Loyalty to enable better identification of loyal customers
- Surveys can be configured through NCR Aloha Loyalty, NCR Aloha Online and Mobile Ordering, or through NCR Aloha POS receipt
Benefits
- Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant
- Prompts your promoters (those who rated a 9 or 10) to “spread the word” through their social media channels
- Your happy customers act as a sales force, leveraging social media as a powerful referral service
- Accessible through the NCR Aloha Pulse mobile platform
Customer Voice
