FOR INFORMATION, ORDERS OR SUPPORT (888) 353-4275 [email protected]

SERVICE TECHNICIAN

ABOUT THE EMPLOYER:
From quick service to table service restaurants, the hospitality industry faces unparalleled challenges from consumers and competition. NCR offers solutions, including the ALOHA point of sale, designed to meet the unique needs of various hospitality industry segments. NCR helps companies improve product profitability, employee productivity, and customer service through use of innovative technology.  Hospitality Control Solutions (HCS) is the Aloha Reseller in the Tennessee and Mississippi territories.  There are 3 offices located in Nashville, Knoxville, and Memphis, with a client base of over 800 restaurants. NCR has built a solid distribution channel with strong partners like Hospitality Control Solutions.

HCS is currently looking for qualified Technicians in the Nashville area. HCS strives to deliver the highest level of support and service to our clients.  In exchange we offer our employees competitive wages and benefits.  If you are interested in being part of a leading technology partnership, please submit your resume. Qualified candidates will be contacted with additional details.

Please note – These are positions within Hospitality Control Solutions, not within NCR.

GENERAL POSITION SUMMARY:

As a member of the Reseller’s team, a front line technical representative successfully implements and supports Point of Sale solutions, while ensuring customer satisfaction and quality. The technician is also responsible for understanding customer needs, configuring a solution to meet those needs, and installing the Point of Sale solution at customer sites. This includes site preparation, equipment staging, software configuration, and actual site conversion and installation. This is a great opportunity to work directly with our customers and/or their employees. Travel to customer locations is required.

ESSENTIAL FUNCTIONS:

  • Installing NCR hardware
  • Installing and configuring Aloha software
  • Providing technical support over the phone and on-site
  • Providing technical support in on-call rotations
  • Providing live site start-up services
  • Delivering on-site customer training
  • Ensuring site is 100% fully functional
  • Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straight-forward technical problems.
  • Ensuring customer satisfaction by maintaining a proactive approach with customers.
  • Learning new products and diagnostic tools.
  • Other job related duties as assigned.

POSITION REQUIREMENTS:

Knowledge

  • *Associate’s degree or applicable experience preferred
  • *Computer knowledge and experience
  • *Restaurant and or Bar experience is a plus

Skills

  • *Excellent verbal communication skills
  • *Excellent customer service skills
  • *Problem-solving and critical thinking skills

Abilities

  • *Aptitude to learn quickly and perform well under pressure
  • *Ability to work independently yet within company guidelines
  • *High level of integrity, confidentiality and professional maturity
  • *Ability to be work flexible schedule/hours
  • *Ability to travel

***Compensation based on previous experience, benefits include health, dental, vision, and an IRA matching program, paid vacations and holidays.

TERRITORY MANAGER

ABOUT THE EMPLOYER:

From quick service to fast casual to table service restaurants, the hospitality industry faces unparalleled challenges from consumers and competition. Hospitality Control Solutions (HCS) offers NCR solutions, including ALOHA point of sale, whichare designed to meet the unique needs of various hospitality industry segments. NCR helps companies improve product profitability, employee productivity, and customer service through use of innovative technology. HCS is the NCR /Aloha Reseller Partner in the Tennessee and Mississippi territories. There are 3 HCS offices located in Nashville, Knoxville, and Memphis, with a client base of over 950 restaurants. NCR has built a solid distribution channel with strong partners like Hospitality Control Solutions.

HCS is currently looking for qualified Salespeople in the Nashville area. HCS strives to deliver the highest return on investment to its clients by finding solutions that help restaurateurs grow and maintain superior margins. Matching solutions to needs requires industry knowledge and an affinity for identifying and solving process inefficiencies. In exchange we offer our employees competitive wages and benefits. If you are interested in being part of a leading technology partnership, please submit your resume. Qualified candidates will be contacted with additional details.

Please note – These are positions within Hospitality Control Solutions, not within NCR.

GENERAL POSITION SUMMARY:

As a member of the HCS Sales Team, a Territory Manager successfully links Point of Sale solutions to market needs while ensuring customer satisfaction. The Territory Manager will identify every foodservice establishment within the assigned territory as well as make him or herself known to those business owners. A Territory Manager will be responsible for direct cold calls, product demonstrations, needs assessments and other interaction with business owners. This role will also understand competing solutions and provide market feedback to prospective clients about those solutions.

ESSENTIAL FUNCTIONS:

  • Gain favorable attention of individual business owners
  • Form relationships and gain a full understanding of prospects’ businesses
  •  Generate excitement and solution awareness in your territory
  •  Perform in-person Cold Calls and immediate Warm-Lead follow-ups
  •  Maintain deep knowledge of solution sets offered
  •  Meet sales objectives and quotas consistently
  •  Ensure existing-customer satisfaction by maintaining a consultative &proactive approach with them.
  •  Leverage existing professional relationships to build others
  •  Other job related duties as assigned.

POSITION REQUIREMENTS:
Knowledge

  • Restaurant and / or Bar experience is a plus
  • BA / BS degree preferred
  • Technology Sales experience is a plus

Skills

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Self-motivation
  • Problem-solving and critical thinking skills
  • Objection handling

Abilities

  • Aptitude to learn new technologies / solutions quickly
  • Ability to perform well under pressure
  • Ability to work independently yet within company guidelines
  • High level of integrity, confidentiality and professional maturity
  • Ability to work flexible schedule/hours as needed to fulfill goals
  • Ability to travel

***Compensation based on previous experience, benefits can include health, dental, vision, an IRA matching program, and paid vacations and holidays

If you are qualified and interested in this position, please email your resume to [email protected]

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